TeamWe're recognised globally for partnering with organisations to deliver innovative diversity and inclusion solutions.
CEO and Founder
Stephen is a globally recognised diversity, inclusion and leadership expert, and founded Frost Included in 2012.
He works with clients to embed inclusive leadership in their decision-making. Stephen worked in-house at KPMG as Head of Diversity and Inclusion from 2014-2015. From 2007-2012 Stephen designed, led and implemented the inclusion programmes for the London Olympic and Paralympic Games as Head of Diversity and Inclusion for the London Organising Committee (LOCOG). Responsibilities included diversity across a 200,000-person workforce, $2 billion procurement spend, and 57 delivery functions to inclusivity in an 11-million ticket programme and accessibility at 134 venues.
From 2004-2007 Stephen established and led the workplace team at Stonewall; growing the Diversity Champions programme to the largest of its kind in the world with over 600 members, launching the UK’s first LGBT recruitment guide, establishing the Stonewall Leadership Programme and developing the Workplace Equality Index, which has become a standard across most leading employers. Stephen started his career in advertising, where he worked on disability and age awareness campaigns.
He was a Hertford College Scholar at Oxford and a Fulbright Scholar at Harvard. He was elected recipient of the 2010 Peter Robertson Award for Equality and Diversity Champions, named a 2011 Young Global Leader by the World Economic Forum and recently voted one of the top 100 influential LGBT people in the UK.
He teaches Inclusive Leadership at Harvard Business School, Singapore Management University and Sciences Po in France. He serves as an Advisor to the British Government, and KPMG’s Diversity and Inclusion Programme.
Stephen is author of The Inclusion Imperative: How Real Inclusion Creates Better Business and Builds Better Societies (Kogan Page, 2014), Inclusive Talent Management: How Business Can Thrive in an Age of Diversity (Kogan Page, 2016) and Building an Inclusive Organization: Leveraging the Power of Your Diverse Workforce (Kogan Page, February 2019).
Carly is Stephen’s Executive Assistant, working closely with him on diary management, client engagement and travel logistics. She has over 20 years secretarial experience and began her early career as a Sales Executive at Thomson Holidays. From there she joined engineering company High-Point Rendel as a Team Secretary. After a few years, she decided she wanted a different challenge and applied to be a Police Officer. She was accepted and quickly embarked on the 18 week training programme at Hendon culminating in the fast-paced scary world of inner London policing.
Returning to secretarial professional work, behind the safety of an office desk, Carly joined KPMG in 2003. She spent over 14 years there, working alongside Stephen when he ran their D&I team in 2014. Carly successfully juggled two maternity leaves, working part time at KPMG and at f(i) and then moved to full time at f(i) in 2018.
Over the past two years, Carly has become a core member of the team. She has formed great relationships with all of f(i)’s clients with her friendly, professional and approachable nature so feel free to get in touch with her at any time.
In her spare time, Carly enjoys being adventurous, creative and silly with her 2 young children! She loves short mini breaks away and spending time with friends and family.
Nick Basannavar Phd
Head of Impact
Nick joined Frost Included in 2020 to define, deliver, and measure its impact. He works strategically with client organisations to help them lead inclusively, and in turn to create meaningful, positive and lasting impact for the organisation and beyond.
Before joining Frost Included, Nick was an Associate Director at Deloitte, based in London (2013-2019). There, he advised clients on global employment matters including HR strategy, workforce deployment, and leadership development. He has been an advocate of inclusion throughout his career, embedding inclusive thinking into his work with clients and within his own organisation. At Deloitte, Nick had a particular focus on the Japanese market, having lived and taught there as a participant on the JET Programme (2010-2012), and he maintains strong relationships with Japanese organisations across the globe. Working with business leaders, politicians and academics, Nick is a member of the bilateral UK-Japan 21st Century Group that promotes dialogue on key topics and positive relations between the two countries, as well as an active member of the Japan Society of the UK. He speaks (some!) Japanese and was a finalist in the 2017 Sir Peter Parker Awards for spoken business Japanese.
In 2018, Nick completed his PhD in History at the University of London under a Birkbeck scholarship, focusing on representations of sexual violence in the UK since the 1960s. He has taught and lectured at Birkbeck on its British History undergraduate course, and continues to work with several organisations on the prevention of sexual violence.
Nick is hugely passionate about sport. At Deloitte he worked in an advisory capacity on the Tokyo 2020 Olympic Games, facilitating strategic knowledge sharing between London 2012 and Tokyo 2020 (and meeting Stephen Frost in the process). He established and is a trustee of Deloitte’s Jun Yamaguchi Sport Award, set up in 2018 in memory of a late Deloitte partner, which has sponsored three high-potential UK athletes in their attempts to reach the Tokyo 2020 Paralympic Games. He also hosts a podcast and writes on the perennial tragicomedy that is the England men’s football team.
Head of Operations
Vikki joined Frost Included to run the day-to-day operations of the business bringing 18 years’ experience in the creative industries, in TV production and digital media, with a focus on operations management. Vikki started out at Carlton Television and LWT/Granada as a production co-ordinator on programmes including the pilot series of Come Dine with Me before production managing at ITV Studios on larger Factual Entertainment programmes including I’m A Celebrity Get Me Out of Here, Hell’s Kitchen and Dancing on Ice.
In 2010 Vikki moved into people and talent management, resulting in heading up the Production Talent team at ITV Studios with responsibility for production talent resourcing and leading the recruitment for production teams across the Factual, Entertainment and Daytime departments. She then took the opportunity to work at the BBC as a Talent Manager for the in-house drama department supporting drama productions including Silent Witness, Our Girl and The Musketeers. In 2014 Vikki consolidated her range of project, finance and people management skills to focus on Operations Management, working with small businesses and start-ups including Idris Elba’s production company Green Door Pictures and digital first creative agency, Green Rock Media.
Throughout her career Vikki has been an advocate of diversity and inclusion within the creative industries, supporting a range of schemes to open opportunity at all levels to underrepresented talent, mentoring new and developing talent, and offering career and CV advice. Vikki has also worked with Bafta as a member of a Career Pathways working group to address challenges within the TV, Film and Gaming industries to make the creative industries inclusive and accessible.
Originally from Edmonton, Canada, Raafi attended Harvard University for his undergraduate degree, finishing in 2012. After completing, he stayed in Cambridge for a year as a Research Fellow at the Center for Public Leadership at the Harvard Kennedy School.
Raafi did his research with Dr. Hannah Riley Bowles on implicit gender bias, specifically in negotiations and in organizations more broadly. After that, he was awarded an International Development and Management fellowship that sent him to Dhaka, Bangladesh, where he worked with the Aga Khan Foundation-Bangladesh (an NGO that runs pre-schools in garment factories, tea plantations, and urban slums) helping them improve their gender equality practices. He then returned to the US and to academia as part of the Mass Movements Project with Dr. Stephen Kosack. He then moved back to Cambridge, MA to attend the Harvard Kennedy School where he completed a Masters in Public Policy in 2017.
His research on using behavioural economics for inclusion in organisations and the development of a behavioural measure for inclusion was awarded the Jane Mansbridge Research Award for outstanding research on women and gender, and the Susan C Eaton Memorial Prize for the top Masters Thesis in Social Policy.
Raafi is a die-hard ice hockey fan, and loves cooking, baking, playing music and woodworking.
Working at an international level, Snéha has advised and worked with Board Members, CEOs, Executive Directors and Senior Managers on how to develop a strategic and operational approach to the changing stance on equality, diversity, inclusion and unconscious bias. Snéha helps identify and implement effective solutions to their organisation-related ‘diversity dilemmas’.
Snéha has developed expertise on diversity, inclusion and management/leadership development over the past 20 years. Her focus is to change and improve interactions between people within the business world. Snéha also conducts high profile independent impartial investigations into allegations of bullying and harassment. Her strong personal commitment to the various cases investigated has meant that organisations have valued her professional input and complaints are resolved effectively. Through this process, Snéha has developed a good understanding of organisational complexities.
Snéha has worked extensively on developing leaders through coaching and team facilitation. She is also a facilitator on the Windsor Leadership Programme and provides coaching to Directors at United Nations and other international charities. She is also an Advisory Board Member for University of Hertfordshire Business School and Chair of the Thought and Action Group on Diversity and Inclusion, Engage for Success.
Snéha is a prolific writer and has had articles published on diversity, unconscious bias and leadership in: Management Today, Simply Business, People Management Professional Manager, HR Director, HR International, Managing Partner, Solicitor’s Journal and HR Review (to name a few). Snéha has also been quoted in The Times and The Independent. In 2017, Snéha presented on BBC 1 Inside Out and BBC 2 Victoria Derbyshire programmes on unconscious biases related to the recruitment processes. She is often invited by LBC and BBC radio to share her expertise on diversity related affairs.ouisa Joseph has enjoyed a career in a large corporate organisation for 17 years, starting in operations management and subsequently pursuing a rewarding career in a variety of management roles including Operations, Planning, Diversity and Inclusion, Industrial Relations, People Transition and then Talent management.
Rob Neil OBE
Rob has over 37 years’ experience in the Public Sector and has led community projects in the Voluntary Sector. He has worked extensively with schools and developed highly interactive sessions for young students which inspire a greater awareness of values and behaviour. Rob joined the civil service in 1983 and has worked across the Public Sector in various roles and has designed, delivered and participated in Leadership Programmes, including Positive Action Workshops targeting BAME colleagues.
Rob graduated from the Civil Service College, Sunningdale in 2001 with a Certificate in Training Practice and is a member of the Chartered Institute for Personal Development [CIPD]. He is also an Experienced Facilitator and Training Course Designer across a wide variety of subjects, including; Diversity, Inclusive Leadership, Culture Change, Employee Engagement and Personal Development.
Rob was awarded an OBE in the 2018 New Year’s Honours list for ‘Services to Race Equality in the workplace and the community’ and later that same year won the Investing in Ethnicity’s Workplace Hero Award. Rob has worked with a variety of Government Departments including; Home Office, Foreign & Commonwealth Office, HMRC and the Ministry’s of both Justice and Defence.
In 2010, Rob co-founded ‘Reach Society’ – the award winning social enterprise that encourages, motivates and inspires young people, especially Black boys and young Black men, to realise their potential and make viable transitions into adult life.
A combination of commercial acumen from working with some of the world’s largest brands, along with pro bono work, has given Helen a broad base of experience on which to draw.
A business and marketing graduate, Helen started her career in the US with the award winning Enterprise Graduate Training Programme. Indeed Business Week voted this ‘the best place to launch a career’. Focusing on product and merchandising, she was then poached by the food industry where she was chosen as an ‘Industry Mover and Shaker’ in 2005. A move into the sports industry followed, with Helen leading Women’s Merchandising for Nike Europe. It was here she became an advocate for ‘women in sport’.
Her career meant spending a great deal of time travelling in Europe, the US, Middle East and Africa. Indeed Africa stole her heart. Thus she herself diversified and has spent the last three years working pro bono as a member of the board of trustees for a South African NPO. This involved improving educational opportunities for disenfranchised children in the townships of Johannesburg. Through this work Helen became an exponent of girls and women’s rights via various funding, mentoring, health and networking programmes. Helen was also instrumental in working with government organisations to enable the charity to gain Black Economic Empowerment status, in doing so vastly improving their status and fundraising opportunities.
Helen is an avid distance runner, having competed in marathons and ultra marathons across the world. She was one of the top ten female ultra distance runners in the Netherlands in 2009.
Louisa Joseph has enjoyed a career in a large corporate organisation for 17 years, starting in operations management and subsequently pursuing a rewarding career in a variety of management roles including Operations, Planning, Diversity and Inclusion, Industrial Relations, People Transition and then Talent management.
Louisa’s passion is working with businesses to develop Black, Asian & Minority Ethnic (BAME) talent into leadership roles; building confident, focused, high performing, and diverse teams, which in turn impact on organisational culture.
Louisa hosts an interview series called “We Need to get Comfortable Talking about Race At Work”, interviewing successful men and women of BAME backgrounds about their challenges and, more importantly, their successes and transformational breakthroughs in their careers. As a result of this work she has developed a career coaching programme for professionals aspiring to move up in their careers called “Be Visible, Be Confident”.
Louisa has International Authority for Professional Coach and Mentoring (IAPC&M) accreditation. Louisa is a member of the Chartered Institute of Personnel & Development (CIPD) and the British Psychological Society. She is an accredited assessor of Personality and Ability and a certificated Neuro Linguistic Programming Practitioner and went to the University of Huddersfield.
Louisa has worked with number of small and large organisations including, Facebook, the NHS and Avanade.
Marcia is a highly skilled, dynamic, human resources, learning and organisational development professional with 28 years+ experience gained in the public and private sectors. She is interested in increasing student attainment for the disadvantaged within higher education and has written peer reviewed articles in this area. Marcia strives to facilitate the development of human potential to create inclusive, innovative, sustainable high performance within organisations and has expertise in working with organisations to develop inclusive cultures
Marcia has worked with large corporations, government agencies and SMEs in managing organisational change and maximising workforce capacity and performance. As well as a seasoned facilitator and coach, Marcia has expertise in tackling workplace discrimination, having over 20 years’ experience sitting on UK Employment Tribunals. She is a Chartered Fellow of the CIPD, has an MSc in Human Resource Development (specialising in organisational consulting), is a Fellow of the Chartered Institute of Personnel & Development (FCIPD) since 2008 and has served as an Employment Tribunal member since 1999.