TeamWe're recognised globally for partnering with organisations to deliver innovative diversity and inclusion solutions.
CEO and Founder
Stephen is a globally recognised diversity, inclusion and leadership expert, and founded Frost Included in 2012.
He works with clients to embed inclusive leadership in their decision-making. Stephen worked in-house at KPMG as Head of Diversity and Inclusion from 2014-2015. From 2007-2012 Stephen designed, led and implemented the inclusion programmes for the London Olympic and Paralympic Games as Head of Diversity and Inclusion for the London Organising Committee (LOCOG). Responsibilities included diversity across a 200,000-person workforce, $2 billion procurement spend, and 57 delivery functions to inclusivity in an 11-million ticket programme and accessibility at 134 venues.
From 2004-2007 Stephen established and led the workplace team at Stonewall; growing the Diversity Champions programme to the largest of its kind in the world with over 600 members, launching the UK’s first LGBT recruitment guide, establishing the Stonewall Leadership Programme and developing the Workplace Equality Index, which has become a standard across most leading employers. Stephen started his career in advertising, where he worked on disability and age awareness campaigns.
He was a Hertford College Scholar at Oxford and a Fulbright Scholar at Harvard. He was elected recipient of the 2010 Peter Robertson Award for Equality and Diversity Champions, named a 2011 Young Global Leader by the World Economic Forum and recently voted one of the top 100 influential LGBT people in the UK.
He teaches Inclusive Leadership at Harvard Business School, Singapore Management University and Sciences Po in France. He serves as an Advisor to the British Government, and KPMG’s Diversity and Inclusion Programme.
Stephen is author of The Inclusion Imperative: How Real Inclusion Creates Better Business and Builds Better Societies (Kogan Page, 2014), Inclusive Talent Management: How Business Can Thrive in an Age of Diversity (Kogan Page, 2016) and Building an Inclusive Organization: Leveraging the Power of Your Diverse Workforce (Kogan Page, February 2019).
Carly is Stephen’s Executive Assistant, working closely with him on diary management, client engagement and travel logistics. She has over 20 years secretarial experience and began her early career as a Sales Executive at Thomson Holidays. From there she joined engineering company High-Point Rendel as a Team Secretary. After a few years, she decided she wanted a different challenge and applied to be a Police Officer. She was accepted and quickly embarked on the 18 week training programme at Hendon culminating in the fast-past scary world of inner London policing.
Returning to secretarial professional work, behind the safety of an office desk, Carly joined KPMG in 2003. She spent over 14 years there, working alongside Stephen when he ran their D&I team in 2014. Carly successfully juggled two maternity leaves, working part time at KPMG and at f(i) and then moved to full time at f(i) in 2018.
Over the past 2 years, Carly has become a core member of the team. She has formed great relationships with all of f(i)’s clients with her friendly, professional and approachable nature so feel free to get in touch with her at any time.
In her spare time, Carly enjoys being adventurous, creative and silly with her 2 young children! She loves short mini breaks away and spending time with friends and family.
Nick Basannavar Phd
Head of Impact
Nick joined Frost Included in 2020 to define, deliver, and measure its impact. He works strategically with client organisations to help them lead inclusively, and in turn to create meaningful, positive and lasting impact for the organisation and beyond.
Before joining Frost Included, Nick was an Associate Director at Deloitte, based in London (2013-2019). There, he advised clients on global employment matters including HR strategy, workforce deployment, and leadership development. He has been an advocate of inclusion throughout his career, embedding inclusive thinking into his work with clients and within his own organisation. At Deloitte, Nick had a particular focus on the Japanese market, having lived and taught there as a participant on the JET Programme (2010-2012), and he maintains strong relationships with Japanese organisations across the globe. Working with business leaders, politicians and academics, Nick is a member of the bilateral UK-Japan 21st Century Group that promotes dialogue on key topics and positive relations between the two countries, as well as an active member of the Japan Society of the UK. He speaks (some!) Japanese and was a finalist in the 2017 Sir Peter Parker Awards for spoken business Japanese.
In 2018, Nick completed his PhD in History at the University of London under a Birkbeck scholarship, focusing on representations of sexual violence in the UK since the 1960s. He has taught and lectured at Birkbeck on its British History undergraduate course, and continues to work with several organisations on the prevention of sexual violence.
Nick is hugely passionate about sport. At Deloitte he worked in an advisory capacity on the Tokyo 2020 Olympic Games, facilitating strategic knowledge sharing between London 2012 and Tokyo 2020 (and meeting Stephen Frost in the process). He established and is a trustee of Deloitte’s Jun Yamaguchi Sport Award, set up in 2018 in memory of a late Deloitte partner, which has sponsored three high-potential UK athletes in their attempts to reach the Tokyo 2020 Paralympic Games. He also hosts a podcast and writes on the perennial tragicomedy that is the England men’s football team.
Head of Operations
Vikki joined Frost Included to run the day-to-day operations of the business bringing 18 years’ experience in the creative industries, in TV production and digital media, with a focus on operations management. Vikki started out at Carlton Television and LWT/Granada as a production co-ordinator on programmes including the pilot series of Come Dine with Me before production managing at ITV Studios on larger Factual Entertainment programmes including I’m A Celebrity Get Me Out of Here, Hell’s Kitchen and Dancing on Ice.
In 2010 Vikki moved into people and talent management, resulting in heading up the Production Talent team at ITV Studios with responsibility for production talent resourcing and leading the recruitment for production teams across the Factual, Entertainment and Daytime departments. She then took the opportunity to work at the BBC as a Talent Manager for the inhouse drama department supporting drama productions including Silent Witness, Our Girl and The Musketeers. In 2014 Vikki consolidated her range of project, finance and people management skills to focus on Operations Management, working with small businesses and start-ups including Idris Elba’s production company Green Door Pictures and digital first creative agency, Green Rock Media. Throughout her career Vikki has been an advocate of diversity and inclusion within the creative industries, supporting a range of schemes to open opportunity at all levels to underrepresented talent, mentoring new and developing talent, and offering career and CV advice. Vikki has also worked with Bafta as a member of a Career Pathways working group to address challenges within the TV, Film and Gaming industries to make the creative industries for inclusive and accessible.
Lauren has over 14 years’ experience in diversity and inclusion and HR management. Lauren has provided expert diversity and inclusion strategic advice, systems and policy guidance, and designed and facilitated innovative training solutions to clients across the retail, legal, finance, STEM, government and charity sectors.
Lauren began her career within the not-for-profit sector, working with European Social Fund projects developing ground-breaking methodology and materials for supporting more disabled people into work. A highlight of her career was working with Steve as his D&I Workforce Manager for London 2012 at LOCOG, creating a truly diverse and inclusive paid workforce of 6,500, volunteer group of 70,000 and contractor base of 20,000.
Before joining f(i) in 2018, Lauren headed up HR Operations in the Civil Service to which D&I was a strategic priority.
Since joining the f(i) team, Lauren has worked with the IPC to innovate and implement new inclusive People systems that can cater for their growing talented and international workforce. She has also worked with TechNation to conduct a content inclusion analysis for their diverse outreach and customer engagement. Lauren regularly delivers Inclusive Leadership Programmes and keynote talks across the globe.
Lauren is also a Trustee for sporting charity Access Sport and continues to work closely with Civil Service and Middlesex Business School’ colleagues on a voluntary basis for building diversity monitoring systems within multi-disciplinary government funded environments.
Originally from Edmonton, Canada, Raafi attended Harvard University for his undergraduate degree, finishing in 2012. After completing, he stayed in Cambridge for a year as a Research Fellow at the Center for Public Leadership at the Harvard Kennedy School. Raafi did his research with Dr. Hannah Riley Bowles on implicit gender bias, specifically in negotiations and in organizations more broadly.
After that, he was awarded an International Development and Management fellowship that sent him to Dhaka, Bangladesh, where he worked with the Aga Khan Foundation-Bangladesh (an NGO that runs pre-schools in garment factories, tea plantations, and urban slums) helping them improve their gender equality practices. He then returned to the US and to academia as part of the Mass Movements Project with Dr. Stephen Kosack.
He then moved back to Cambridge, MA to attend the Harvard Kennedy School where he completed a Masters in Public Policy in 2017. His research on using behavioural economics for inclusion in organisations and the development of a behavioural measure for inclusion was awarded the Jane Mansbridge Research Award for outstanding research on women and gender, and the Susan C Eaton Memorial Prize for the top Masters Thesis in Social Policy.
Raafi is a die-hard ice hockey fan, and loves cooking, baking, playing music and woodworking.
A combination of commercial acumen from working with some of the world’s largest brands, along with pro bono work, has given Helen a broad base of experience on which to draw.
A business and marketing graduate, Helen started her career in the US with the award winning Enterprise Graduate Training Programme. Indeed Business Week voted this ‘the best place to launch a career’. Focusing on product and merchandising, she was then poached by the food industry where she was chosen as an ‘Industry Mover and Shaker’ in 2005. A move into the sports industry followed, with Helen leading Women’s Merchandising for Nike Europe. It was here she became an advocate for ‘women in sport’.
Her career meant spending a great deal of time travelling in Europe, the US, Middle East and Africa. Indeed Africa stole her heart. Thus she herself diversified and has spent the last three years working pro bono as a member of the board of trustees for a South African NPO. This involved improving educational opportunities for disenfranchised children in the townships of Johannesburg. Through this work Helen became an exponent of girls and women’s rights via various funding, mentoring, health and networking programmes. Helen was also instrumental in working with government organisations to enable the charity to gain Black Economic Empowerment status, in doing so vastly improving their status and fundraising opportunities.
Helen is an avid distance runner, having competed in marathons and ultra marathons across the world. She was one of the top ten female ultra distance runners in the Netherlands in 2009.