We create sustained relationships with the people we work with.


I have been using Frost Included at Wellcome over the last year or so – for both Diversity and Inclusion work and for helping take our Executive Leadership Team and Wellcome to the next level. Steve Frost has been absolutely integral to moving the team and the whole organization forward during a time of very exciting but also profound change.

Engaging, knowledgeable and a superb facilitator with ability to push us often beyond our comfort zones but with a unique ability to allow us to leave the room inspired, and committed to make the changes needed. I cannot sum it up better than one of the Executive Leadership Team quote about Steve and Frost Included – “best I have ever worked with”. Myself, the Executive Leadership Team and Wellcome are all in a much better place thanks to the work we have done with Steve and his team.

Jeremy Farrar

Director , Wellcome Trust

In January 2017, we invited Stephen Frost to deliver a keynote lecture at the BBC’s first ever week-long diversity and inclusion event for staff, Divercity. Steve absolutely nailed the brief we gave him and really brought the subject to life… essential for those of us who had ’heard it all before’. By the end of the talk it was standing room only – word quickly spread across the site that this was not-to-be-missed. Staff are still talking about the session six months on. The energy, clarity and relevance Steve brings to the subject is unique in this field and I wouldn’t hesitate to recommend him to speak at your event or conference.

Phillippa Bird

Diversity Lead | BBC Diversity & Inclusion, BBC

Steve has been an outstanding partner in helping my team to achieve a deep and robust understanding of diversity and inclusion as well as tangible actions plans to ensure D&I becomes a source of competitive advantage.

Dave Fredrickson

Vice President, Speciality Care, AstraZeneca

Working with Steve was the professional highlight of 2015. He helped guide the US Leadership Team through a four step journey towards greater inclusive leadership. The success of the programme is demonstrated by the fact that team members are now replicating the programme with their own teams.

Laura Mably

Vice President, HR and Corporate Affairs, AstraZeneca

Thanks so much for today’s session – it was excellent and really set us up well for the rest of the morning. I’ve had loads of really good feedback – honestly think we have achieved more in one morning than in the 8 years I have been at Ofcom.

Senior Executive


Stephen lead a thought provoking session with the entire, cross functional, management team. His style was relaxed yet energising, challenging whilst encouraging honesty and his delivery methods combined both group sessions, individual reflection and just the right amount of interaction.

The feedback from managers was excellent and participants have taken away both individual and team actions that are genuinely shaping ‘the way we do things around here’.

Heather McLean

Head of HR, Federation of Small Businesses

I invited Steve to give a lecture at Harvard Business School on diversity in the workplace. He was fantastic. He was able to successfully engage the students on a sensitive topic without offending anyone. Many, myself included, came away thinking differently about the value of diversity in the workplace.

His presentation was so much more than the platitudes that many of us have come to expect from a diversity talk. Of particular value was a discussion of concrete strategies to successfully create an inclusive environment beyond just setting quotas. I can highly recommend Steve.

Brigitte C Madrian

Aetna Professor of Public Policy and Corporate Management, Harvard University

Stephen led two webinars which had a global reach of c 500 people. Stephen presented a compelling case for Inclusion in an eloquent and informed way. He was knowledgeable, relevant and commercial, and handled questions brilliantly.

Thank you Stephen for being part of our celebrations, for contributing in such an outstanding way and for progressing our Inclusion conversation within BP.

Lynn O'Connor

Global D&I Lead, BP School

Steve helped design and facilitate our Global Culture and Inclusion leadership summit in June 2013 and April 2015. The design was outstanding, with a perfect balance between intelligent provocation, humour and respect, enabling him to guide over 250 of our top people through an intensive two day journey. This is testament to his vast knowledge, credibility and thought-leadership.

His performance was world-class, as the feedback demonstrated. He embodies inclusive leadership and successfully and skilfully navigated between our CEO and junior staff with seamless effort. I would have no hesitation in recommending Stephen to work with your organisation.

Richard A. Spada

Sr. Global Manager Diversity & Inclusion, Novartis

Steve Frost gave a key note address at Computacenter’s first hothouse event that is still being talked about and used today throughout our company. His delivery and content was relevant to the entire audience and enabled a much quicker route to positive creativity. Sometimes technical, industrial and engineering focussed organisations can lose sight of the fact that they are a people business. That is their main differentiator. Steve was critical to ensuring we at Computacenter harness that differentiation and that true inclusion is the foundation for our future.

Steve Raynor

Service Innovation Director , Computacenter

Thank you for joining us. The event was a great success… we have had very positive feedback already. Your thoughtfulness and experience on these challenging issues made for an incredibly rich discussion. It’s always a good sign when you can’t get through the planned questions!

Kevin A Li

Head, European Region, CIBC World Markets plc

Stephen Frost’s work on diversity and inclusion focuses on how organizations can better actualize their mission through diversity and inclusion practices. He works in partnership with line managers and leaders throughout giving them new tools to manage their operations and achieve desired outcomes. He takes diversity from the sidelines to the center by enhancing capacity and improving talent pipelines.

Victoria Budson

Executive Director, Women and Public Policy Program, Harvard Kennedy School

With humor and pragmatism, Stephen Frost uses stories to show what works and doesn’t in building inclusive teams. He makes a clear business case for leaving aside ‘Diversity 101’ trainings and preaching. Instead, he offers proven strategies, based on metrics and proven results, for removing bias from the interview process and for recruiting diverse applicants.

Michelle Wucker

President, World Policy Institute

WADI – by far and away the thing I’ve heard most attendees reflect on and speak of following the day is the power of WADI, and how we must keep this front of mind and ensure it is embedded in everything we do. Simple but extremely powerful.

Stephen really spoke to the people in the room, as individuals and a collective. He pitched his message just right, speaking of Diversity and Inclusion not as a ‘nice to have’ but a ‘must have’. His talk was the perfect opener to the day, his messages clear and powerful. Since the conference so many people have been talking about Stephens’ words and how they were surprised, moved and inspired by his talk. We can’t thank him enough for being involved.

Gemma Rowden

Learning & Development Business Partner, The Scout Association