AboutWe're recognised globally for partnering with organisations to deliver innovative diversity and inclusion solutions.
Frost Included brings together global leaders with deep expertise in diversity and inclusion, extensive leadership experience in the worlds of academia, business and government, and strong capability in implementing programmes in the public, private and third sectors. We are passionate about benefitting the clients we work with.
CEO and Founder
Stephen is a globally recognised diversity, inclusion and leadership expert, and founded Frost Included in 2012.
He works with clients to embed inclusive leadership in their decision-making. Stephen worked in-house at KPMG as Head of Diversity and Inclusion from 2014-2015. From 2007-2012 Stephen designed, led and implemented the inclusion programmes for the London Olympic and Paralympic Games as Head of Diversity and Inclusion for the London Organising Committee (LOCOG). Responsibilities included diversity across a 200,000-person workforce, $2 billion procurement spend, and 57 delivery functions to inclusivity in an 11-million ticket programme and accessibility at 134 venues.
From 2004-2007 Stephen established and led the workplace team at Stonewall; growing the Diversity Champions programme to the largest of its kind in the world with over 600 members, launching the UK’s first LGBT recruitment guide, establishing the Stonewall Leadership Programme and developing the Workplace Equality Index, which has become a standard across most leading employers. Stephen started his career in advertising, where he worked on disability and age awareness campaigns.
He was a Hertford College Scholar at Oxford and a Fulbright Scholar at Harvard. He was elected recipient of the 2010 Peter Robertson Award for Equality and Diversity Champions, named a 2011 Young Global Leader by the World Economic Forum and recently voted one of the top 100 influential LGBT people in the UK.
He teaches Inclusive Leadership at Harvard Business School, Singapore Management University and Sciences Po in France. He serves as an Advisor to the British Government, and KPMG’s Diversity and Inclusion Programme.
Stephen is author of The Inclusion Imperative: How Real Inclusion Creates Better Business and Builds Better Societies (Kogan Page, 2014), Inclusive Talent Management: How Business Can Thrive in an Age of Diversity (Kogan Page, 2016) and Building an Inclusive Organization: Leveraging the Power of Your Diverse Workforce (Kogan Page, February 2019).
Carly is Stephen’s Executive Assistant, working closely with him on diary management, client engagement and travel logistics. She has nearly 20 years secretarial experience. Carly has great relationships with all of Steve’s clients so feel free to get in touch with her at any time.
Carly has 2 young children so loves spending her free time with them being creative, silly and just having fun! She also enjoys shopping!
Chief Operations Officer
Charlie is passionate about trying to make the world a better place through respect and developing a better understanding of the people we encounter.
Charlie grew up in the Channel Islands and after winning a scholarship, had learnt to fly before his 18th birthday. His interest in aviation led him into the Royal Air Force where he became an Air Traffic Controller, working at a variety of locations around the UK and abroad. His career progression developed along the theme of operational planning which resulted in him visiting some diverse international locations and subsequently starting a second career in Operations after leaving the RAF in 2006.
Qualified as an alpine ski instructor, in 2007 Charlie took the role of regional operations manager for Peak Leaders, an organisation delivering leadership and alpine sports instructor training, in Whistler B.C. Students came from diverse backgrounds and really challenged Charlie over the importance of seeking first to understand other people’s perspectives. He returned to the UK in 2008 and bought a live-aboard Dutch barge and worked for a consultancy, initially delivering operations training, but latterly acting as deputy operations manager. In 2014 Charlie took the role as Head of Operations and Professional development for Coeo, an IT consultancy which enjoyed triple digit growth during his tenureship.
Charlie is a Fellow of the Institute of Leadership and Management and a Fellow of the Chartered Management Institute. In his spare time he enjoys cooking and being rubbish at a few sports!
Originally from Edmonton, Canada, Raafi attended Harvard University for his undergraduate degree, finishing in 2012. After completing, he stayed in Cambridge for a year as a Research Fellow at the Center for Public Leadership at the Harvard Kennedy School. Raafi did his research with Dr. Hannah Riley Bowles on implicit gender bias, specifically in negotiations and in organizations more broadly.
After that, he was awarded an International Development and Management fellowship that sent him to Dhaka, Bangladesh, where he worked with the Aga Khan Foundation-Bangladesh (an NGO that runs pre-schools in garment factories, tea plantations, and urban slums) helping them improve their gender equality practices. He then returned to the US and to academia as part of the Mass Movements Project with Dr. Stephen Kosack.
He then moved back to Cambridge, MA to attend the Harvard Kennedy School where he completed a Masters in Public Policy in 2017. His research on using behavioural economics for inclusion in organisations and the development of a behavioural measure for inclusion was awarded the Jane Mansbridge Research Award for outstanding research on women and gender, and the Susan C Eaton Memorial Prize for the top Masters Thesis in Social Policy.
Raafi is also a die-hard ice hockey fan, and loves cooking, baking, playing music, and woodworking.
Lauren Touré (nee Finnegan) is a Senior Consultant for f(i), bringing with her over 12 years’ experience within the diversity and social inclusion sector. Lauren has provided expert diversity and inclusion strategic advice, systems and policy guidance and contemporary training delivery to clients across the retail, legal, finance, STEM, government and charity sector, and most recently extended her portfolio of expertise by heading up HR Operations at public Health England to ensure that inclusive behaviours and leadership were at the very core of People strategy and systems.
Lauren began her career within the charity sector, working with European Social Fund projects developing ground-breaking methodology and materials for supporting more disabled people into work. Lauren joined the London 2012 Organising Committee’s Diversity and Inclusion Team in 2009 to help them attract, recruit and train a record number of disabled volunteers by Games time. Lauren is also a Trustee for sporting charity Access Sport and continues to work closely with Civil Service and Middlesex Business School’ colleagues on a voluntary basis for building diversity monitoring systems within multi-display government funded environments.
A combination of commercial acumen from working with some of the world’s largest brands, along with pro bono work, has given Helen a broad base of experience on which to draw.
A business and marketing graduate, Helen started her career in the US with the award winning Enterprise Graduate Training Programme. Indeed Business Week voted this ‘the best place to launch a career’. Focusing on product and merchandising, she was then poached by the food industry where she was chosen as an ‘Industry Mover and Shaker’ in 2005. A move into the sports industry followed, with Helen leading Women’s Merchandising for Nike Europe. It was here she became an advocate for ‘women in sport’.
Her career meant spending a great deal of time travelling in Europe, the US, Middle East and Africa. Indeed Africa stole her heart. Thus she herself diversified and has spent the last three years working pro bono as a member of the board of trustees for a South African NPO. This involved improving educational opportunities for disenfranchised children in the townships of Johannesburg. Through this work Helen became an exponent of girls and women’s rights via various funding, mentoring, health and networking programmes. Helen was also instrumental in working with government organisations to enable the charity to gain Black Economic Empowerment status, in doing so vastly improving their status and fundraising opportunities.
Helen is an avid distance runner, having competed in marathons and ultra marathons across the world. She was one of the top ten female ultra distance runners in the Netherlands in 2009.
Irfaan is a passionate diversity and inclusion professional with outstanding facilitation and training skills.
Irfaan established his own psychology led training and development consultancy and has worked with clients across all sectors. This includes organisations such as the National Health Service (NHS), The Alzheimer’s Society, Ogilvy & Mather and the University of New South Wales in Sydney, Australia. His work has focused on developing and delivering unconscious bias workshops, cultural awareness and inclusive leadership.
He brings ideas and practical solutions to organizational diversity challenges. His expertise spans from overall development of corporate diversity strategy to implementation of designed interventions to meet specific diversity and inclusion goals.
Irfaan leads the diversity and inclusion agenda at the University of East London. A unique University with almost 70% of its students and 30% of its staff from a Black, Asian or Minority Ethnic background, it struggles with key challenges relating to attainment, progression and achievement. One of his key roles is to work with colleagues across various functions and improve the number of students achieving good degrees whilst making the working environment inclusive for all. In two years the university has made significant progress across all areas of inclusion and academic work.
Previously, Irfaan worked for a large NHS Trust and also another university. Working for the NHS provided him with a completely different set of skills to academia, in particular working in a highly compliance based environment.
Irfaan holds an MBA, an MA in Human Resource Development & Consulting and is currently completing his Masters in Psychology. He is a qualified coach, excellent communicator and a creative trainer.
Cener is an internationally active leadership trainer and coach and is passionate about developing high performing leaders and teams by establishing trust, team spirit and creating a culture of representation, inclusion and collaboration in corporates to meet strategic targets.
The teams and individuals that she works with are diverse in terms of culture, professional background, ways of thinking and working, age and gender. In the past years, Cener has trained and coached with senior managers in multinational organizations across Europe including Deutsche Bank, Barclays Wealth, UniCredit Bank, Premium Aerotec, MAN, The Linde Group and METRO Group and others.
Strategic business development and marketing have been Cener’s initial area of specialism for over 15 years helping organizations succeeding in the German speaking region. She has also founded the ‘Network for Intercultural Communication’ (NICC) at the University of Munich and co-developed a program on cross-cultural communication and awareness building. This program has been integrated into the curriculum of the master’s program in Intercultural Communication as a key learning module. An additional project of hers has grown into an integrated unit at the university and provides cross-cultural awareness training, both internally and to other universities in the region.
Cener speaks English, German, Spanish and Turkish. In her free time, she enjoys dancing Tango which she refers to as a metaphor to understanding leadership and interpersonal communication.