AboutWe're recognised globally for partnering with organisations to deliver innovative diversity and inclusion solutions.
Frost Included brings together global leaders with deep expertise in diversity and inclusion, extensive leadership experience in the worlds of academia, business and government, and strong capability in implementing programmes in the public, private and third sectors. We are passionate about benefitting the clients we work with.
Stephen is a globally recognised diversity, inclusion and leadership expert, and founded Frost Included in 2012.
He works with clients to embed inclusive leadership in their decision-making. Stephen worked in-house at KPMG as Head of Diversity and Inclusion from 2014-15. From 2007-2012 Stephen designed, led and implemented the inclusion programmes for the London Olympic and Paralympic Games as Head of Diversity and Inclusion for the London Organising Committee (LOCOG). Responsibilities included diversity across a 200,000-person workforce, $2 billion procurement spend, and 57 delivery functions to inclusivity in an 11-million ticket programme and accessibility at 134 venues.
From 2004-2007 Stephen established and led the workplace team at Stonewall; growing the Diversity Champions programme to the largest of its kind in the world with over 600 members, launching the UK’s first LGBT recruitment guide, establishing the Stonewall Leadership Programme and developing the Workplace Equality Index, which has become a standard across most leading employers. Stephen started his career in advertising, where he worked on disability and age awareness campaigns.
He was a Hertford College Scholar at Oxford and a Fulbright Scholar at Harvard. He was elected recipient of the 2010 Peter Robertson Award for Equality and Diversity Champions, named a 2011 Young Global Leader by the World Economic Forum and recently voted one of the top 100 influential LGBT people in the UK.
He teaches Inclusive Leadership at Harvard Business School, Singapore Management University and Sciences Po in France. He serves as an Advisor to the British Government, and KPMG’s Diversity and Inclusion Programme.
Stephen is author of The Inclusion Imperative: How Real Inclusion Creates Better Business and Builds Better Societies (Kogan Page, 2014), Inclusive Talent Management: How Business Can Thrive in an Age of Diversity (Kogan Page, 2016) and Building an Inclusive Organization: Leveraging the Power of Your Diverse Workforce (Kogan Page, forthcoming 2019).
Carly is Stephen’s Executive Assistant, working closely with him on diary management, client engagement and travel logistics. She has nearly 20 years secretarial experience. Carly has great relationships with all of Steve’s clients so feel free to get in touch with her at any time.
Carly has 2 young children so loves spending her free time with them being creative, silly and just having fun! She also enjoys shopping!
Chief Operations Officer
Charlie is passionate about trying to make the world a better place through respect and developing a better understanding of the people we encounter.
Charlie grew up in the Channel Islands and after winning a scholarship, had learnt to fly before his 18th birthday. His interest in aviation led him into the Royal Air Force where he became an Air Traffic Controller, working at a variety of locations around the UK and abroad. His career progression developed along the theme of operational planning which resulted in him visiting some diverse international locations and subsequently starting a second career in Operations after leaving the RAF in 2006.
Qualified as an alpine ski instructor, in 2007 Charlie took the role of regional operations manager for Peak Leaders, an organisation delivering leadership and alpine sports instructor training, in Whistler B.C. Students came from diverse backgrounds and really challenged Charlie over the importance of seeking first to understand other people’s perspectives. He returned to the UK in 2008 and bought a live-aboard Dutch barge and worked for a consultancy, initially delivering operations training, but latterly acting as deputy operations manager. In 2014 Charlie took the role as Head of Operations and Professional development for Coeo, an IT consultancy which enjoyed triple digit growth during his tenureship.
Charlie is a Fellow of the Institute of Leadership and Management and a Fellow of the Chartered Management Institute. In his spare time he enjoys cooking and being rubbish at a few sports!
Chief Marketing Officer
See-wan brings with her over 15 years of marketing experience in both corporates and start-ups, across multiple sectors and in both B2B and B2C settings. Her recent roles included brand communications and digital strategy and activations at adidas, and global head of brand strategy and digital engagement at Nokia. She also has experience in e-commerce, mobile, and retail franchise.
At f(i), See-wan looks after our brand, product portfolio, and marketing strategy, making sure our clients are getting the best service from our team from start to finish. She is passionate about creating true and lasting impact for all our clients.
See-wan holds a honours BA from University of Toronto and an MBA from London Business School. She is fluent in Chinese (both Cantonese and Mandarin) and German and has a good working knowledge in Italian and Spanish.
Originally from Edmonton, Canada, Raafi attended Harvard University for his undergraduate degree, finishing in 2012. After completing, he stayed in Cambridge for a year as a Research Fellow at the Center for Public Leadership at the Harvard Kennedy School. Raafi did his research with Dr. Hannah Riley Bowles on implicit gender bias, specifically in negotiations and in organizations more broadly.
After that, he was awarded an International Development and Management fellowship that sent him to Dhaka, Bangladesh, where he worked with the Aga Khan Foundation-Bangladesh (an NGO that runs pre-schools in garment factories, tea plantations, and urban slums) helping them improve their gender equality practices. He then returned to the US and to academia as part of the Mass Movements Project with Dr. Stephen Kosack.
He then moved back to Cambridge, MA to attend the Harvard Kennedy School where he completed a Masters in Public Policy in 2017. His research on using behavioural economics for inclusion in organisations and the development of a behavioural measure for inclusion was awarded the Jane Mansbridge Research Award for outstanding research on women and gender, and the Susan C Eaton Memorial Prize for the top Masters Thesis in Social Policy.
Raafi is also a die-hard ice hockey fan, and loves cooking, baking, playing music, and woodworking.
Gina is a bicultural Mexican and British social entrepreneur, specialising in talent.
She is a consultant, photographer and facilitator. In 2006, she founded Mexican charity Ojos que Sienten (Sight of Emotion) to empower blind and visually impaired people. In 2013, she established the social enterprise Capaxia to focus on undiscovered talent.
Gina focuses on identifying and enabling the potential of people by humanising talent management processes.
She works on authentic leadership to create solutions to develop and manage talent focusing on purpose, values, identity and behaviour. She supports organisational culture change by embracing and managing unconscious bias in order to achieve a true diverse workforce and improve business performance, productivity, innovation and employee commitment.
Gina has worked with clients from Unilever and Microsoft to LMI, Dell and Gentera. She has participated in programmes at Oxford Said Business School, the Transformational Leadership, Global Leadership and Public Policy for the 21st Century Program at Harvard Kennedy School, Foundations for Leadership in the 21st Century: Values, at Jackson Institute for Global Affairs at Yale University and The Social Entrepreneurship Programme at INSEAD.
She is globally recognised for her achievements in this area by the World Economic Forum as a Young Global Leader (YGL), by HM the Queen, with a British Empire Medal (BEM), as well as by Ashoka as a Fellow Social Entrepreneur and by Centro Mexicano para la Filantropía, A.C (CEMEFI ) for her commitment towards others.
Gina has been invited twice to speak at Davos, The Performance Theatre and Ted X Mexico and Surrey. She is a member of the Advisory Board for the Young Global Leaders community of the World Economic Forum and is mentored by Paul Polman, CEO of Unilever and Mark Cheng, European Head of Ashoka.
A combination of commercial acumen from working with some of the world’s largest brands, along with pro bono work, has given Helen a broad base of experience on which to draw.
A business and marketing graduate, Helen started her career in the US with the award winning Enterprise Graduate Training Programme. Indeed Business Week voted this ‘the best place to launch a career’. Focusing on product and merchandising, she was then poached by the food industry where she was chosen as an ‘Industry Mover and Shaker’ in 2005. A move into the sports industry followed, with Helen leading Women’s Merchandising for Nike Europe. It was here she became an advocate for ‘women in sport’.
Her career meant spending a great deal of time travelling in Europe, the US, Middle East and Africa. Indeed Africa stole her heart. Thus she herself diversified and has spent the last three years working pro bono as a member of the board of trustees for a South African NPO. This involved improving educational opportunities for disenfranchised children in the townships of Johannesburg. Through this work Helen became an exponent of girls and women’s rights via various funding, mentoring, health and networking programmes. Helen was also instrumental in working with government organisations to enable the charity to gain Black Economic Empowerment status, in doing so vastly improving their status and fundraising opportunities.
Helen is an avid distance runner, having competed in marathons and ultra marathons across the world. She was one of the top ten female ultra distance runners in the Netherlands in 2009.
Jonathan is a globally recognized expert on diversity in organisations.
He is a PhD researcher at the London School of Economics. His thesis is concerned with the bicultural experience of minority ethnic professionals in the workplace. At the heart of his research is the developmental network: members of a social network that take an active interest and action in the careers of others. Jonathan is a developmental network evangelist and suggests that both individuals and organisations should proactively cultivate developmental networks particularly for groups underrepresented in organisations.
Jonathan’s research on the legal profession has also been published in the Fordham Law Review in the United States. He also contributed to Professor Noreena Hertz’s book “Eyes Wide Open: How to Make Smart Decisions in a Confusing World”, discussing how a diverse social network can positively influence the information a person has available to them to make decisions.
He is a graduate of the University of Bristol (UK) where he read Economics and Accounting with Law and Politics. Jonathan is a Fellow of the Institute of Chartered Accountants in England and Wales and has worked in various finance and consultancy roles in the media industry. His employers and clients included the Walt Disney Company, Channel 4 and News International.
Jonathan teaches at the London School of Economics where he received the prestigious London School of Economics Teaching Award two years in a row for his contribution to the students in the Accounting and Management departments respectively. Jonathan also teaches on the popular Bargaining and Negotiation Course and has taught on the Negotiation Boot Camp offered at the London School of Economics Summer School.
Jonathan ran the London Marathon twice, once for Whiz-Kidz charity for disabled children and the other occasion was for Shelter, the charity representing homeless people.
Claire started her career in research at Roffey Park after gaining her Masters in Information Studies. She explored issues relating to work-life balance, flexible working, talent management, diversity and inclusion whilst progressing from Research Assistant to Principal Researcher and interim Acting Head of Research.
Consultancy projects included developing a leadership framework and 360 degree feedback tool for the Prison Service, an investigation into high turnover rates in a large construction company as part of a new talent management strategy, a post-merger study of behaviour change at the HMRC, an investigation into risks to well-being across a local authority and flexible working consultancy for a national housing organisation and a large publisher.
Claire joined the CIPD in 2008 as Adviser, Resourcing and Talent Planning. There she led research into resourcing, talent management, meaning, trust, age diversity and enterprise and managed the Institute’s Resourcing and Talent Forum and the high profile CIPD Employee Outlook tracker research.
Research partnerships include working with significant UK brand names across sectors: IBM, PWC, Ford, DSTL, Standard Chartered, BT, Gala Coral Group, NHS Tower Hamlets. Claire has also worked extensively internationally, co-leading the CIPD’s Next Generation Asia Research, working with TAFEP and the Ministry of Manpower in Singapore and presenting at numerous international conferences.
She is the author of a multitude of reports and articles and regularly judges awards for APSCo, REC, CIPD’s People Management Awards, the Recruitment Marketing Awards and the Great British Entrepreneurs Awards.
In 2014, Claire completed her Masters in Social Research Methods gaining a distinction in advanced statistics and studying innovative qualitative research methods like ethnography and appreciative inquiry. Claire is an Associate at the CIPD.
Irfaan is a passionate diversity and inclusion professional with outstanding facilitation and training skills.
Irfaan established his own psychology led training and development consultancy and has worked with clients across all sectors. This includes organisations such as the National Health Service (NHS), The Alzheimer’s Society, Ogilvy & Mather and the University of New South Wales in Sydney, Australia. His work has focused on developing and delivering unconscious bias workshops, cultural awareness and inclusive leadership.
He brings ideas and practical solutions to organizational diversity challenges. His expertise spans from overall development of corporate diversity strategy to implementation of designed interventions to meet specific diversity and inclusion goals.
Irfaan leads the diversity and inclusion agenda at the University of East London. A unique University with almost 70% of its students and 30% of its staff from a Black, Asian or Minority Ethnic background, it struggles with key challenges relating to attainment, progression and achievement. One of his key roles is to work with colleagues across various functions and improve the number of students achieving good degrees whilst making the working environment inclusive for all. In two years the university has made significant progress across all areas of inclusion and academic work.
Previously, Irfaan worked for a large NHS Trust and also another university. Working for the NHS provided him with a completely different set of skills to academia, in particular working in a highly compliance based environment.
Irfaan holds an MBA, an MA in Human Resource Development & Consulting and is currently completing his Masters in Psychology. He is a qualified coach, excellent communicator and a creative trainer.
Dawn is a storyteller, educator and internationally acclaimed speaker from San Jose, California.
She is the Host and Creator of Barbershop Stories, which features some of New York’s bravest storytellers, comedians, and memoirists, as they tell live stories… then she chops off their hair. Dawn has developed programs and speeches about the nature of stories to engage, inspire, and enhance leadership potential.
She has consulted with thousands of students, encouraging them to use personal narratives as part of their college and graduate school application strategy. She is currently a storytelling instructor with The Moth’s Community Program, and was featured as a speaker amongst some of the nation’s top innovators and change makers at TED@NYC.
Dawn is one of the Co-Founders of Art in Action (currently a division of United Roots Oakland) and has worked on cultural advocacy and leadership programs in countries including Brazil, Kenya and Ghana. Her own stories about growing up as a twin and a first generation Trinidadian have been featured on shows including the The Moth Mainstage, The Soundtrack Series, Story Collider and the Unchained Tour.
As an educator and corporate trainer, she has worked with clients including Novartis, Mass Mutual, Prudential, and Google. Dawn received her Masters in Public Policy at Harvard University, where she was the recipient of the Barbara Jordan Award for Women’s Leadership due to her commitment to building community and serving as a role model for women aspiring to be leaders.
She loves being a twin, a Trinidadian and tweetable @dawnjfraser.
Phoebe Miles, MA (Cantab), MSc, FRSA
A graduate in both social and biological sciences, Phoebe began her career in academia writing for several international journals on topics such as social exclusion, meritocracy and progressive education.
After managing one of London’s largest book stores and a brief spell in strategy consulting, she joined a medium-sized executive search firm in 2009 and founded and ran the diversity practice for four years. It was the first dedicated practice of its kind in the UK, completing consulting and executive search assignments for a range of clients such as O2 Telefonica, Citi and Prudential, building fair recruitment practices and inclusive talent management.
She co-authored the Voluntary Code of Conduct for Search Firms, following Lord Davies’ Women on Boards review; designed a Women’s Directorship programme for a global investment bank; and mapped female talent in the telecoms sector, highlighting the issue was not one of ‘talent supply’.
In 2013 Phoebe began helping large employers build inclusive recruitment and talent management functions capable of leveraging diversity for commercial innovation and social change. Clients included BT, Tyco Electronics, Taylor Wimpey, Southwark Council and Total Europe. Highlights include establishing working groups in 19 factory and office sites globally; innovation workshops to leverage diverse employee perspectives on product development and customer service; and rebuilding product marketing frameworks to address diverse customer segments with distinct requirements.
Phoebe is also a qualified ecologist and conservation scientist and works with the RSPB and Plantlife on conservation issues. Phoebe brings conservation science to bear on her work in large companies – many of the central concepts in ecology, evolution and conservation science can be highly informative when working to conceive of, and build, a self-aware and sustainable organisation.
Yasir is an award winning diversity & inclusion specialist, Journalist, and coach who has delivered high profile journalism programmes for the Guardian in Australia, India, South Africa, Brazil, and the USA. He has presented for the UN, World Forum for Democracy, BBC, PWC, taught at Westminster University, and was a senior consultant at the Media Diversity Institute.
Focused on creative video journalism and storytelling, Yasir engages with all types of people and is an expert in strategising, running, and increasing awareness of social and corporate impact programmes. Expert in content development, diverse voices, stories of minorities, human rights, and outreach to marginalised communities across the world. Creative, commercial and strategically minded, Yasir has lead teams and engages with all types of stakeholders.
Having worked with clients such as the BBC, HSBC, Barratt Homes, The Civil Service, and Guy’s and St. Thomas Hospital, Yasir has a diverse portfolio of work.
He has also been an actor, having worked and volunteered for a media training company that used storytelling to help children and young adults from disadvantaged backgrounds tell stories through theatre and film.
He most recently volunteered for a women’s right charity; MakingHerStory, producing video stories at the ‘Calais Jungle’ refugee camp.
Tinna is an anthropologist, behavioural economist and the former Global Head of Diversity, Inclusion and Collaboration at Arla Foods (2010-15).
Previously she worked for the Danish Institute for Human Rights as a consultant in diversity and equality. For the past 15 years, her passion has been to make differences make a difference in as many domains as possible. For this purpose she founded the socio-economic organisation Move the Elephant for Inclusiveness in 2013 and co-founded the global community www.inclusion-nudges.org in 2015.
She has extensive experience with leadership development at all levels and functions, leveraging team potential to high-performance and innovation, as well as cultural, behavioural and systemic changes in organisations. In every aspect of organisational and people development, Tinna focuses on enabling individuals and organisations to be successful in the 21st century global world by envisioning the future, mitigating unconscious bias and designing Inclusion Nudges (techniques she has pioneered as an internal practitioner) for more inclusive processes, leadership and collaboration.
Tinna has worked with several private and public organisations, including academic institutions (New York University, Aarhus University), the United Nations, non-profit organisations such as public schools (DK), Oxfam International and the International Committee of the Red Cross.
Tinna serves as a member of the Executive Committee of The Conference Board Diversity in Business council and is a member of the network EMEA D&I Forum.
In November 2015 Tinna was nominated as one of the Top 10 Diversity Consultants at The Global Diversity List by The Economist. In March 2015 Tinna was selected as a Young Global Leader by the World Economic Forum. She is also a Fellow at the RSA.
She lives in Denmark with her family of five and has lived in various countries.
Dianah started her career in the Civil Service Executive Class working across functions and in particular HR where she acquired her postgraduate qualifications. After a career break to bring up her young family, she studied at Kingston University on a government sponsored Women Returners Scheme and then joined the CIPD.
She has worked in the field of diversity and inclusion for many years, developing practical research and influencing public policy. Areas of focus have included ground-breaking work into the challenges of an ageing workforce, the integration of talent management and diversity, practical guidance on gaining traction on progressing diversity and inclusion in business and framing the future of work through flexible responses to employment practices. Dianah led the Institute’s influential Senior Diversity Network and has been a member of various ministerial advisory boards and is a member of the ESC of the ENEI.
Dianah has collaborated with a range of national public bodies including the European Commission, the European Agency for Human Rights, TAFEP and the Ministry of Manpower in Singapore, the British Council, the Institute of Excellence in Paediatrics, the EHRC, the DWP, BIS, the Home Office, the National Audit Office, the Offender Management Service.
She has also worked with numerous private and voluntary sector organisations. She was asked to be the UK advocate for the European wide initiative on Equal Pay in 2013 and was invited to be a global thought leader on diversity and inclusion by the Society of Human Resource Management in the United States.
She has frequently judged awards for Opportunity Now, the ENEI, the RIDI, the EiDA and the CIPD People Management Awards. Dianah was awarded an OBE for her services to diversity, in the Queen’s birthday honours list in 2006. Dianah is an Associate at the CIPD.
Manuel creates value at the intersection of diversity, inclusion and leadership. He delivers effective inclusion strategies to organisations, as well as executive coaching for teams and leaders.
His track record includes projects on such varied strands of diversity as racial and ethnic minorities, migrants, Millennials, sexual minorities and workplace gender equality. He leverages his fluency in 6 languages (Creole, French, Spanish, German, English and Portuguese) and his on-site professional experience of over 20 countries to bridge cultural gaps and to create fully inclusive environments.
In 2016, Manuel has led the business development of EDGE Strategy (Economic Dividends of Gender Equality), leveraging behavioural design strategies for the likes of the World Bank, L’Oreal and SAP.
From 2012-2015 Manuel designed, led and implemented the global development of the Global Shapers Community for the World Economic Forum. He also managed a network of 1000+ Global Shapers across North America and the Caribbean, personally coaching the 80+ leaders of the local chapters.
From 2005-2012 Manuel managed a number of cross-border projects ranging from microfinance in North Africa, media in Turkey, trade finance in Brazil and investment banking across Europe. In particular, he graduated from JP Morgan’s Corporate Development Program and he re-engineered the business development efforts of ICAP Deutschland GmbH. From 2001-2008 and parallel to his projects in the private sector, Manuel also served as a research assistant at the Ecole Lacanienne de Psychanalyse of Paris. The research focused on hybrid identities (gender, race, class) and diversity.
He is an Alumnus of the Global Leadership Fellowship of the World Economic Forum, where he graduated from a programme co-delivered by the Wharton School in Philadelphia, the Columbia School of Arts in New York, the London Business School, INSEAD in Paris and the China Europe International Business School in Shanghai. He graduated from 2 Masters in International Management from ESPC Europe (Oxford-Madrid- Paris) and the City University of London.
When he is not cooking, travelling or meditating, Manuel is typically thinking of ways to combine all three.